We stand behind the purity and quality of every Pura Root product. If something isn't right, we want to make it right — here's how our returns and exchanges process works.
You may request a return within 7 days of the delivery date. Requests made after this window unfortunately cannot be accepted, so we recommend checking your order as soon as it arrives.
To be eligible for a return, an item must be:
Opened or used Ayurvedic consumables — including oils, powders, capsules, churnas, and skincare items with broken seals — cannot be returned or exchanged once opened, in line with standard hygiene and safety practices for wellness products.
Items marked "final sale," gift cards, and products purchased during clearance promotions are also not eligible for return.
Once your return is approved, we'll process your refund to the original payment method within 5-7 business days. It may take an additional 2-4 business days for the amount to reflect in your account, depending on your bank. Shipping charges, where applicable, are non-refundable.
Prefer a different product instead of a refund? Let us know when you initiate your return, and once your original item is received and approved, we'll ship your replacement at no extra shipping cost.
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or a full refund — the return window and non-returnable item rules above do not apply in these cases.
Need help with a return or exchange? Write to us at info@puraroot.com and we'll take it from there.
Send us your order number and we'll guide you through every step.
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